FAQ – Frequently Asked Questions
1. How long does the delivery of my order take?
All orders are processed within 1–2 business days.
The estimated delivery times are:
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Germany: 5–8 business days
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EU countries: 5–10 business days
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USA, Canada, Australia & New Zealand: 8–12 business days
Due to a currently high volume of orders, there may be in individual cases a extension of the delivery time by 1–2 business days.
We always ship via the fastest and most reliable shipping partners from our logistics network.
2. Can I return my order if I am not satisfied?
Yes, of course. You have a 14-day return policy.
If you are not satisfied, just contact us – we will quickly and easily find a suitable solution. No stress at all.
3. Are the products of good quality?
Definitely. We carefully select each product – based on quality, durability, and user-friendliness.
We work exclusively with suppliers who meet our high quality standards.
4. Where can I find information about materials and usage?
All important information about materials, features, and usage can be found directly in the respective product description.
If you still have questions, you can always contact us.
5. Is HomiZen a secure shopping portal?
Yes, absolutely. We offer secure payment methods such as PayPal, credit card, instant bank transfer, and Bancontact.
Your data is encrypted and protected – your privacy is our highest priority.